Robot Construction Bank Shanghai China
28 images Created 2 Oct 2018
China Construction Bank (CCB), China’s second largest lender by assets, opened its first branch in Shanghai, run by pure technology including facial recognition (FR), artificial intelligent (AI) and virtual reality (VR).
This branch is run by ‘smiling’ robots. Walking through the front door of the branch, users first meet a friendly looking robot that answers inquiries via voice recognition. Users will then be met by a second robot in the lobby, which can answer further inquiries. However some real humans are ready to offer a helping hand if the artificial assistants can’t solve complicated demands.
Quick response code points – those black bar codes, best known as QR codes – are available on screens for consumers to pay for products and services, or engage in small interactive augmented reality games to make the experience more of an occasion rather than just branch visit. A virtual experience 3D machine in property retail is also available to showcase CCB’s latest home rental offerings.
The ground floor outlet is equipped with several smart automated tellers capable of a range of services, including account opening, money transfer, foreign exchange, gold investment and the issue of wealth management products. First time visitors have their ID card scanned before gaining access. Customers are then offered a queue number by the robo-assistant. On subsequent visits, face recognition will be enough for the system to access customer information.
This branch is run by ‘smiling’ robots. Walking through the front door of the branch, users first meet a friendly looking robot that answers inquiries via voice recognition. Users will then be met by a second robot in the lobby, which can answer further inquiries. However some real humans are ready to offer a helping hand if the artificial assistants can’t solve complicated demands.
Quick response code points – those black bar codes, best known as QR codes – are available on screens for consumers to pay for products and services, or engage in small interactive augmented reality games to make the experience more of an occasion rather than just branch visit. A virtual experience 3D machine in property retail is also available to showcase CCB’s latest home rental offerings.
The ground floor outlet is equipped with several smart automated tellers capable of a range of services, including account opening, money transfer, foreign exchange, gold investment and the issue of wealth management products. First time visitors have their ID card scanned before gaining access. Customers are then offered a queue number by the robo-assistant. On subsequent visits, face recognition will be enough for the system to access customer information.
